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You have a duty not to make a misrepresentation to us. When completing an online application, making a query with our call centre, or in submission of your claim, we may ask you specific questions about your application, query or claim. You must provide us with accurate and complete information in response to our questions or when making a claim. If you don’t tell us information that is material to us, or if any information you provide is substantially incorrect, we might decline your claims, and may cancel your policy. If you are unsure about the requirements of our questions, please tell us. If you need to check your records or other information before answering, please make sure you do so.
