Emergency Assistance

How to access AIG Travel

Call us on +64 4 916 6312

We accept reverse charge calls. If reverse charge calls are not available from your locality, costs incurred in contacting AIG Travel can be included as part of your claim. In remote areas we encourage you to test local phone services to ensure you can reach us in an emergency.

Our email address is nzassistance@aig.com

If you are emailing us, please include a phone number we can call you on, if this is available.

Helpful information to have available:

  • First and last name(s)
  • Contact phone number
  • Contact email address
  • Date of birth
  • Current medical facility/physician
  • Current location
  • Secondary point of contact
  • Symptoms and medical reports, list of prescription drugs taken (if available)
  • Details of incident, condition of person(s) needing assistance


Assistance Services

world-leading travel assistance

With a wide range of travel, medical, security and services, AIG Travel helps millions of travellers solve problems and manage risks worldwide. We provide services that are available to you from before you begin your trip through to the claims process. Wherever your travels may take you, in the event of a medical emergency, security issue or unexpected travel problem, we are never more than a phone call away. 

Travel Services

Flight delays, unpredictable weather, lost and stolen luggage and other travel events are an unfortunate reality of travel today. We can help you with: 

  • Accessing embassy and consulate information
  • Details about immunisation, visa and passport information
  • Emergency cash transfer assistance
  • Where to access foreign exchange, ATM and weather information
  • How to access emergency language interpretation
  • What to do if you have lost or stolen documents and luggage assistance

 Medical Services

From physician referrals to coordination of emergency medical evacuations, we see that your  medical needs are met with expediency and expert care:

  • Assistance with emergency prescription replacement while abroad
  • Special medical services will be arranged when required (e.g. oxygen or a wheelchair)
  • Physician/hospital/dental/vision referral details when medical attention is required and assist with appointments
  • Medical monitoring assistance during medical care abroad
  • Medical evacuation arrangements, at the direction of the AIG Travel medical team
  • Coordinate necessary repatriation arrangements for the return of mortal remains in accordance with local governmental procedures