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Need urgent help or assistance while travelling? Our emergency assistance service provider, Travel Guard is available 24/7 to help when you need it most from every continent.
This email address is monitored 24/7 as an alternative to calling. If you are able to receive a phone call, please provide a phone number where we can reach you.
Helpful information to have available:
First and last name(s)
Contact phone number
Contact email address
Date of birth
Current medical facility/physician
Current location
Secondary point of contact
Symptoms and medical reports, list of prescription drugs taken (if available)
Details of incident, condition of person(s) needing assistance
worldwide travel assistance
With a wide range of travel, medical, security and services, Travel Guard (part of Zurich Insurance Group) helps millions of travellers solve problems and manage risks worldwide. They provide services that are available to you from before you begin your trip through to the claims process. Wherever your travels may take you, in the event of a medical emergency, security issue or unexpected travel problem, they are never more than a phone call away.
Travel Services
Flight delays, unpredictable weather, lost and stolen luggage and other travel events are an unfortunate reality of travel today. Travel Guard can help you with:
Accessing embassy and consulate information
Details about immunisation, visa and passport information
Emergency cash transfer assistance
Where to access foreign exchange, ATM and weather information
How to access emergency language interpretation
What to do if you have lost or stolen documents and luggage assistance
Medical Services
From physician referrals to coordination of emergency medical evacuations, Travel Guard see that your medical needs are met with expediency and expert care:
Assistance with emergency prescription replacement while abroad
Special medical services will be arranged when required (e.g. oxygen or a wheelchair)
Physician/hospital/dental/vision referral details when medical attention is required and assist with appointments
Medical monitoring assistance during medical care abroad
Medical evacuation arrangements, at the direction of the Travel Guard medical team
Coordinate necessary repatriation arrangements for the return of mortal remains in accordance with local governmental procedures
