Travelling after 15 September2026? Please visit the Zurich portal for information about the policy in force for travel after 15 September 2026, or visit our travel insurance changes page for more information. 


Emergency Assistance

24/7 Emergency Assistance

Need urgent help or assistance while travelling? Our global specialised team is available 24/7 to help when you need it most from every continent. 

Phone: +64 (0)4 916 6312
Email: nzassistance@aig.com

This email address is monitored 24/7 as an alternative to calling. If you are able to receive a phone call, please provide a phone number where we can reach you.

Helpful information to have available:

  • First and last name(s)
  • Contact phone number
  • Contact email address
  • Date of birth
  • Current medical facility/physician
  • Current location
  • Secondary point of contact
  • Symptoms and medical reports, list of prescription drugs taken (if available)
  • Details of incident, condition of person(s) needing assistance

 

Assistance Services

world-leading travel assistance

With a wide range of travel, medical, security and services, AIG Travel helps millions of travellers solve problems and manage risks worldwide. We provide services that are available to you from before you begin your trip through to the claims process. Wherever your travels may take you, in the event of a medical emergency, security issue or unexpected travel problem, we are never more than a phone call away. 

Travel Services

Flight delays, unpredictable weather, lost and stolen luggage and other travel events are an unfortunate reality of travel today. We can help you with: 

  • Accessing embassy and consulate information
  • Details about immunisation, visa and passport information
  • Emergency cash transfer assistance
  • Where to access foreign exchange, ATM and weather information
  • How to access emergency language interpretation
  • What to do if you have lost or stolen documents and luggage assistance

 Medical Services

From physician referrals to coordination of emergency medical evacuations, we see that your  medical needs are met with expediency and expert care:

  • Assistance with emergency prescription replacement while abroad
  • Special medical services will be arranged when required (e.g. oxygen or a wheelchair)
  • Physician/hospital/dental/vision referral details when medical attention is required and assist with appointments
  • Medical monitoring assistance during medical care abroad
  • Medical evacuation arrangements, at the direction of the AIG Travel medical team
  • Coordinate necessary repatriation arrangements for the return of mortal remains in accordance with local governmental procedures
AIG

ASB Visa Platinum Travel Insurance (‘Insurance’) is subject to the terms, conditions, exclusions (for example business travel, age limitations etc.) and activation criteria contained in the policy document. You should read the Policy Wording and Schedule of Benefits considering your personal circumstances, prior to making any decision to acquire the product. The Insurance is provided to ASB Visa Platinum Rewards cardholders by AIG Insurance New Zealand Limited (‘AIG’) under an agreement with ASB. ASB does not underwrite the Insurance, is not an agent of AIG, and does not guarantee the obligations of AIG. Premiums are payable for policy extensions such as pre-existing cover, duration extension and specified items.

This portal is owned and managed by AIG for the purposes only of delivering AIG insurance services. ASB does not have access to this portal, does not collect any personal information via this portal and has no liability in relation to this portal. For more information about AIG’s privacy practices, please check AIG’s privacy statement at www.aig.co.nz/privacy-policy.

The AIG Logo is a registered trademark. Insurance products and services are provided by AIG Insurance New Zealand Limited.  

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